DEKKED Reviews
4.9
by reviewers on Google
Smooth easy ordering online and quick delivery. Sliders just as described
Fast service well packaged
Love my new North Face jacket and getting a 15% discount on my first order was great. My order was delivered very quickly.
Update 15/09/26. Prompt and efficient response from Caroline at Dekked who organised replacement jacket to be delivered with 24 hours. I’m now satisfied with my purchase and have altered my rating to reflect this
Warning! Not sure what is going on with this company but clearly something is - ordered a jacket 13 days ago which is yet to arrive, tried to contact customer service via e-mail ( there’s no phone number of course ) multiple times with absolutely no reply ( their ‘chat’ service seems to be permanently offline) . Now pursuing a refund without much hope of success, £97 down the drain. Don’t waste your money
Our reply
Thanks so much for taking the time out of your day to leave us your feedback.
We're glad we were able to get in touch with you to help resolve this! As discussed, your original parcel was unfortunately lost in transit by Royal Mail, which caused the initial delay. We have since dispatched a replacement jacket to you via 24-hour tracked delivery, and the tracking link has been sent directly to your email so you can monitor its arrival.
We sincerely apologise for the initial delay and communication issues you experienced. This is certainly not the level of service we aim to provide, and we truly appreciate your patience while we worked to make things right.
- Team DKD
Great service and quick delivery :)
Easy ordering, quick delivery. Very happy with bag- very high quality and my son is really happy with it. Thank you :)
Awesome prices - way cheaper than I’d seen the same products in surf shops. Quick delivery too 👍🏻👍🏻
Excellent experience with DEKKED customer service was very good, quick delivery and great service would recommend the company to everyone
Only just found this company they stock a lot of items that aren't stocked in other shops which is nice to see the overall service is amazing defo using again!
Very good service at Dekked good products great prices & most of all the best customer service
Great products great delivery service good website well done guys
Good range of gear. Easy to order and quick processing of order. Unfortunately they use Evri for delivery, waited over a week for my parcel even though Evri received the parcel 1 day after placing order.
These reviews come from our Google Business Profile, and the 4.9 rating is Google’s own average across all 62 of them, not just the ones shown here. You’re very welcome to read the full set on Google.
Why people shop with us
We buy the way you do: for the fit, the fabric and whether it still looks good after a summer of wearing it. That’s what keeps coming up in the reviews. Orders that turn up when we said they would, sizing advice from someone who has handled the piece, and a real person when you get in touch.
New name, not a new team
DEKKED launched in 2026, so the name is new. The people behind it are not. We’re part of B2C Distribution, packing orders from the same Essex warehouse for 22 years. More than 3.1 million of them, across our other brands. Same team, same warehouse, same returns desk, just a tighter range chosen by people who wear it.
- A simple returns process if something isn’t right, and no quibbling about it
- Brands we actually wear, not whatever was cheapest to stock
- Honest advice on fit and sizing before you buy, not after
Ordered from us recently? We’d love to know how we did. Your review helps the next person shop with confidence, and it helps us keep getting better.
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